Terms & Conditions

Fistral Beach Hotel & Spa operates a loyalty program named Fistral Beach Hotel Loyalty.

Points earning

A member who spends at Fistral Beach Hotel & Spa will be awarded loyalty points calculated as follows:

£1 accommodation (awarded for direct bookings) = 1 point
£1 spent on food and beverage and spa = 1 point*
£2 spent on membership = 1 point

1 loyalty point = 10 pence.

Points are awarded on the same day of transaction and applied to your member account on receipt of payment, using your registered card on settlement of invoice, at the till or on receipt of payment of products and services. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions. A minimum point’s order value of 200 points (£20) applies. Points have a 12 month validity. They must be used and redeemed against a voucher within this time. *Points cannot be accrued or redeemed against event and function bookings.

Receive advance notice for exclusive offers and discounts throughout the year.
Free cancellation on any booking throughout the year.

Redemption of loyalty voucher codes

Members may exchange points under Fistral Beach Hotel Loyalty for voucher codes which can be used towards accommodation, food & beverage and spa services by requesting a voucher code online from this website. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available as listed on this website but subject to change without notice. Voucher codes will be delivered to your registered email address. Voucher codes can be exchanged in full or part payment for accommodation, food and beverage and spa services according to the voucher code value, however the terms and conditions for the rate booked will apply. The voucher code must be used within 6 months of date of issue in whole or part of any single transaction. Bookings are subject to availability. Please present your loyalty card or app to a member of staff and quote your voucher code number when settling your invoice, or full payment will be required by cash, credit or debit card.

Card Issue & Definition

Fistral Beach Hotel & Spa operates loyalty programme membership cards named as Fistral Beach Hotel Loyalty. Only one card can be used per household, per visit. As a member, cards can be used to earn and redeem points in accordance with these terms & conditions. A member will be issued a Fistral Beach Hotel Loyalty card for registration for free of charge at Fistral Beach Hotel & Spa premises. Registration can be completed on this website without requiring a card number. A card will be allocated on request during a future visit to the hotel. Members can also store a digital version of your loyalty card by downloading our app. Points earned are non transferrable. Member cards in issue are the property of Fistral Beach Hotel & Spa and have no cash value. Should a card be lost or stolen the member must notify by email to admin@inspireloyalty.co.uk or in person. Your account will be suspended and a new membership account opened and replacement card issued. Points as of date & time of notification will be transferred to your new account. Fistral Beach Hotel & Spa and it’s operators, Inspire Loyalty, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named as Fistral Beach Hotel Loyalty.

The bank card information we obtain at registration is tokenised so we can identify spend to process qualified points to your account and is insufficient information for any fraudulent or unintended purpose. Only one account can be awarded points when the member settles their invoice using their registered bank card for payment. Bank card information is obtained using a third party provider (Fidel). Fidel API uses a proprietary tokenisation system and does not store any card numbers. All API requests use TLSv1.2 with end-to-end encryption. Fidel API receives transaction authorisation messages in order for Inspire Loyalty to process qualified points. Information about Fidel’s Privacy Policy can be found here and security information can be found here. Card numbers are not stored by Inspire Loyalty Ltd.

Card Cancellation

Should you decide to cancel membership, please advise by email to admin@inspireloyalty.co.uk. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed and all registration and transactional data will be permanently deleted from Fistral Beach Hotel Loyalty programme and the data server.

Booking Restrictions and Limitations

Redemptions are at all times subject to availability. Fistral Beach Hotel & Spa does not guarantee to be able to offer the rewards for any date(s) .

Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings

Fistral Beach Hotel & Spa reserves the right to change program benefits and/or membership levels at any time. Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding vouchers) are non transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name and/ or address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.

The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Fistral Beach Hotel Loyalty. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.
Points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.

General

The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty.

By participating, loyalty programme members agree to these terms and conditions.

Please read our Privacy Policy.